Contact Information

Customer Service

If you have questions about products, orders, payments, shipping, returns, or refunds, you can contact Sorelyne's customer service by email.

Shop: Sorelyne

Email: contact@sorelyne.com

Communication language: English

Online shop currency: pounds sterling (£) for orders placed in the United Kingdom; US dollars ($) for orders placed in the United States.

Country of operation: United States (Washington)

Order Inquiries

For inquiries about an existing order, please include the following information where possible:

• full name;
• order number;
• the email address used for the order;
• a short description of your inquiry;
• the item concerned;
• photos or videos, if it involves damage, a defect, or an incorrect delivery.

Please do not send full credit card numbers, banking passwords, or other confidential login details by email.

Withdrawal and Returns

Withdrawal statements and return inquiries can be sent to contact@sorelyne.com.

Please wait for the return instructions and confirmation of the applicable return address before sending a return.

Privacy Inquiries

Requests relating to access, correction, deletion, restriction, data portability, objection, or withdrawal of consent can also be sent to contact@sorelyne.com.

To prevent unauthorised disclosures, reasonable proof of identity may be required.

Handling of Inquiries

Inquiries are handled as quickly as possible.

For UK customers, privacy-related inquiries are answered within the time limits required under the UK GDPR (generally one month, extendable by up to two further months for complex requests). For US customers, privacy-related inquiries are answered within the time limits required under applicable state law, where such a law applies.

During periods of high inquiry volume, holidays, or for complex matters, handling may take longer.

Security Notice

Sorelyne will never ask you, by email, to provide full credit card details, online banking passwords, or access codes.

If you receive a suspicious message claiming to be from Sorelyne, please contact us directly using the email address shown on this page.

Contact

You can reach Sorelyne at:

Email: contact@sorelyne.com