Shipping Policy

Note: This policy applies to orders shipped to customers in both the United Kingdom and the United States. Shipping costs, delivery times, and any customs or import charges may differ depending on the destination country and the origin of the shipment.

1. General Information

This Shipping Policy applies to orders placed in the Sorelyne online shop.

Orders are processed after successful payment confirmation and shipped to the delivery address provided at checkout.

Prices and any shipping costs are shown in pounds sterling (£) for orders placed in the United Kingdom, and in US dollars ($) for orders placed in the United States.

2. Delivery Areas

The countries and regions currently available for delivery are shown at checkout.

An order can only be delivered to an address accepted by the system at checkout.

Sorelyne reserves the right to exclude certain remote regions, PO boxes, parcel lockers, or specific delivery areas where the shipping provider used does not service them.

3. Processing Time

Processing time generally begins after successful payment confirmation.

Orders are processed on business days. Saturdays, Sundays, and public holidays are not considered regular processing days.

The specific processing time is shown, where available, on the product page, at checkout, or in the order confirmation.

Processing may be delayed during peak sales periods, holidays, special promotions, or due to an unusually high order volume.

4. Delivery Time

The estimated delivery time is shown on the product page, at checkout, in the shipping confirmation, or via tracking.

Delivery time estimates are just that — estimates — unless expressly described as guaranteed.

Delivery time may be affected by, among other things:

• destination region;
• availability of the item;
• shipping provider;
• customs clearance;
• public holidays;
• weather events;
• strikes;
• actions by public authorities;
• unforeseeable transport disruptions.

Any mandatory statutory delivery deadlines and the customer's rights remain unaffected.

5. Shipping Costs

The shipping costs applicable to an order are shown at checkout before the order is completed.

Shipping costs may depend, in particular, on delivery country, delivery region, order value, weight, shipping method, and any current promotions.

Where free shipping is offered, the conditions stated in the relevant offer apply.

All shipping costs are shown in pounds sterling (£) for UK orders and in US dollars ($) for US orders.

6. Shipping Confirmation and Tracking

Once an order has been shipped, the customer will, where possible, receive a shipping confirmation by email.

Where tracking is available, the shipping confirmation includes a tracking link or tracking number.

It may take some time after shipment for the tracking information to become visible with the shipping provider.

7. Partial Shipments

An order may be shipped in multiple packages.

This can happen, in particular, where items are shipped from different warehouses or at different times.

In the case of a partial shipment, multiple shipping confirmations and tracking numbers may be sent.

No additional shipping costs are charged for partial shipments initiated by Sorelyne, unless otherwise agreed before the order is completed.

8. Delivery Address

The customer is responsible for checking, before completing the order, that the delivery address is complete and correct.

Once an order has been processed or shipped, it may no longer be possible to change the address.

Please contact us immediately at contact@sorelyne.com if there is an error in your address.

Sorelyne cannot guarantee that a change will still be possible in time.

9. Undeliverable Shipments

A shipment may be considered undeliverable, among other reasons, if:

• the delivery address is incorrect or incomplete;
• the recipient cannot be found at the address;
• delivery is refused;
• collection does not take place within the applicable time limit;
• the shipping provider is unable to access the delivery address.

If a shipment is returned for a reason attributable to the customer, any actual additional shipping costs incurred may be taken into account before a new shipment is sent, or deducted from a refund, to the extent permitted by law.

10. Delayed Shipments

If an order is delayed, please first check the tracking information and any notifications from the shipping provider.

If the tracking status has not changed for an unusually long time, or the estimated delivery time has been exceeded, please contact us at contact@sorelyne.com.

We will check the shipping status and, where appropriate, open an inquiry with the shipping provider.

Statutory rights relating to delayed delivery remain unaffected.

11. Lost Shipments

A shipment is not automatically considered lost simply because tracking has not updated for a period of time.

If the shipping provider confirms the loss, or the shipment cannot be delivered despite an inquiry, Sorelyne will, in accordance with its legal obligations, arrange a replacement shipment or a refund.

Refunds are made in the currency of the original payment: pounds sterling (£) for UK orders, or US dollars ($) for US orders, using the original payment method.

12. Shipments Marked as Delivered

If tracking shows a shipment as delivered but you are unable to find the package, please check:

• the specified drop-off location;
• mailbox, building entrance, or reception;
• other members of your household;
• neighbours;
• notifications from the shipping provider;
• a nearby pickup point.

Please then contact the shipping provider and let Sorelyne know at contact@sorelyne.com.

We will assist you within a reasonable scope to help resolve the issue. Statutory rules on liability and risk transfer remain unaffected.

13. Damaged Shipments

If a package arrives visibly damaged, please document its condition with photos as soon as possible.

Please keep the packaging, the shipping label, and the damaged item until the matter has been resolved.

Please send the following information to contact@sorelyne.com:

• order number;
• description of the damage;
• photos of the package;
• photos of the shipping label;
• photos or videos of the damaged item.

Your statutory warranty rights remain unaffected.

14. Customs, Import VAT, and Import Fees

For orders delivered within the United States, no import charges apply as a result of a domestic US shipment.

For orders delivered to the United Kingdom, whether any customs duty, import VAT, or handling fee applies depends on where the shipment originates. If the order ships from outside the UK, these charges may apply and, depending on how the order is set up at checkout, may either be collected at checkout or charged separately by the shipping provider or customs authorities on delivery. If the order ships from within the UK, no import charges apply. Please check the information shown at checkout for your specific order to see whether these charges are included.

Where such amounts are not expressly included at checkout, they may be collected by the relevant authorities or the shipping provider.

Sorelyne provides information at checkout about known costs that are charged directly. Any mandatory statutory disclosure obligations remain unaffected.

15. Withdrawal and Returns

The return of an order that has already been delivered is governed by the Withdrawal and Refund Policy.

Please do not send a return to any address printed on the shipping package without first receiving return instructions from Sorelyne.

Contact

For questions about shipping, delivery, or tracking, you can reach Sorelyne at:

Email: contact@sorelyne.com