Refund policy

Withdrawal and Refund Policy "Note: This policy applies to customers in both the United Kingdom and the United States. For UK customers, the right of withdrawal described in Section 1 is a statutory right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For US customers, there is no equivalent federal law granting a general right of withdrawal for online purchases; Sorelyne offers the same 14-day period voluntarily, as a store policy, and not as a legal entitlement."

1. Right of Withdrawal Consumers have the right to withdraw from a distance contract concluded with Sorelyne within 14 days without giving any reason. "For customers in the United Kingdom, this is a statutory right under the Consumer Contracts Regulations 2013. For customers in the United States, where no comparable federal law exists, Sorelyne extends the same 14-day withdrawal period as a voluntary customer service policy." The withdrawal period is 14 days from the day on which you, or a third party named by you other than the carrier, received the goods. If an order consists of multiple goods delivered separately, the withdrawal period begins on the day on which you, or a third party named by you, received the last item of goods.
2. Exercising the Right of Withdrawal To exercise your right of withdrawal, you must inform Sorelyne of your decision to withdraw from the contract by means of a clear statement. The withdrawal statement can be sent by email to the following address: contact@sorelyne.com To meet the withdrawal deadline, it is sufficient for you to send your statement before the 14-day withdrawal period has expired. Please include the following information in your message, if possible:

• your full name;
• your order number;
• the items concerned;
• the date on which you received the order;
• the email address used for the order. You are not required to state a reason for the withdrawal.

1. Model Withdrawal Form You may use the following form for your withdrawal. Use of this form is not mandatory. To Sorelyne Email: contact@sorelyne.com
2. Return of Goods After you declare your withdrawal, you will receive the necessary return instructions and the applicable return address from our customer service. Do not send any goods back without contacting us first. A return sent to an address printed on the package cannot automatically be processed as a proper return. The goods must be returned no later than 14 days after the day on which you informed us of the withdrawal. The deadline is met if you send the goods before this 14-day period has expired. Please keep the proof of postage and the tracking number until the return has been fully processed.
3. Return Costs Unless the goods delivered are defective, incorrect, or were damaged during transport, you bear the direct cost of returning the goods. For goods that are demonstrably defective, damaged, or incorrectly delivered, Sorelyne will cover the reasonable return costs or provide another suitable return solution. Returns sent freight collect or with insufficient postage may be refused, to the extent permitted by law.
4. Condition of the Returned Goods You may inspect the goods to the same extent as would be possible in a physical store. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Where possible, the goods should be:

• complete;
• include all accessories;
• clean and hygienically sound;
• securely packaged;
• returned in their original packaging, if still available. The absence of the original packaging does not automatically exclude the right of withdrawal. However, any diminished value resulting from improper handling may be taken into account.

1. Exclusion or Early Termination of the Right of Withdrawal The right of withdrawal does not apply, or may expire early, in particular for:

• goods made to customer specifications or clearly personalized;
• sealed goods which are not suitable for return for health or hygiene reasons if their seal was removed after delivery;
• goods which, after delivery, are, by their nature, inseparably mixed with other items;
• digital content, if performance of the contract began after the consumer's explicit prior consent before the end of the withdrawal period, and the consumer confirmed that they would thereby lose their right of withdrawal;
• other exceptions provided for by applicable law. "For UK customers, these exclusions apply as set out in the Consumer Contracts Regulations 2013. For US customers, Sorelyne applies the same exclusions as part of its voluntary return policy."

1. Refund If you effectively withdraw from the contract, we will refund all payments received from you, including the cost of the cheapest standard delivery offered by us. Additional delivery costs incurred because you chose a more expensive shipping method than our cheapest standard delivery will not be refunded. The refund will be made no later than 14 days from the day on which we received your withdrawal statement. We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent the goods back, whichever occurs first. For the refund, we will generally use the same payment method used for the original transaction, unless expressly agreed otherwise. No additional fees will be charged for the refund. "All refunds are made in the currency of the original payment: pounds sterling (£) for orders placed in the United Kingdom, and US dollars ($) for orders placed in the United States."
2. Damaged, Defective, or Incorrectly Delivered Goods Please inspect your order as soon as possible after receiving it. If an item is damaged, defective, or was delivered incorrectly, please contact us at contact@sorelyne.com. Please provide:

• your order number;
• a description of the problem;
• clear photos or videos of the item;
• photos of the packaging, if there is transport damage;
• a photo of the shipping label, if relevant. Your applicable warranty rights remain fully unaffected. Depending on the circumstances, Sorelyne may offer, or may be obliged to provide, a repair, replacement, price reduction, or refund.

1. Cancellation Before Shipment An order can only be cancelled as long as it has not yet been processed for shipment or handed over to the carrier. Please contact us as soon as possible at contact@sorelyne.com. We cannot guarantee that cancellation will still be possible. If the order has already been shipped, you may exercise your right of withdrawal after receiving the goods, as described above.
2. Uncollected or Undeliverable Shipments If a shipment is returned to us or to a shipping partner due to an incorrect or incomplete delivery address, refused acceptance, or failure to collect it in time, any actual additional shipping costs incurred may be deducted from the refund or charged before the goods are shipped again, to the extent permitted by law. Your rights under this policy remain unaffected. Contact For questions regarding withdrawal, returns, or refunds, you can reach Sorelyne at: Email: contact@sorelyne.com